Citi allows customers to fund new accounts, but fails to disclose withdrawal restrictions

We recently wrote about Citi’s unbelievable new checking account bonus that pays new checking account customers $200 after receiving at least two Enhanced Direct Deposits within 90 days of account opening. Citi categorizes services like Zelle as Enhanced Direct Deposits. When we began writing this post, this was important to note because Citi’s restrictions on withdrawals were believed to be isolated to Zelle. Unfortunately, it appears that Citi places even more restrictions on withdrawing funds from new accounts. New Citi checking accountholders are unable to use Citi’s bill pay service without first activating the debit card associated …

NYSE glitch caused irregular share prices

On January 24, 2023, a system issue caused 251 securities to be traded without an opening price and before the receipt of Limit Up Limit Down bands. Before trading begins on a security each day, the opening price for that security is calculated using pending buy and sale orders. Immediately after trading begins, limit up and limit down (LULD) bands are set to prevent stocks from being traded outside of certain price ranges. These two things didn’t occur for these 251 securities. As a result, investors were able to place orders at prices that were sometimes …

How to log into your PNC account when prompted to use another browser

Some PNC customers receive the following message when attempting to log into their PNC account: “Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: ” To bypass this error message, the user can access the page in …

How to chat with Citi

Since Citi’s online account center makeover, the process of accessing chat is not as simple as it used to be. Previously, the chat icon was always visible as you navigated your Citi portal. After the portal upgrade, you can access the chat feature by clicking the “How can we help?” link in the upper right-hand side of the page. After scrolling to the bottom of the window that pops up, you’ll be presented with an option to chat. This appears to be an enhancement to the site that we didn’t even notice until we began writing this …

The $400 Truist One Checking account bonus

Truist is offering a $400 bonus for opening a Truist One Checking account between January 20, 2023 and Apr. 14, 2023. The account must have direct deposits that $1,000 or more within 90 days of account opening. Though the terms state that the offer “is only available to individuals who received a direct communication from Truist,” an ad for the offer appears in a Google search results. Go to and save a copy of the search results. After clicking on the ad, be sure to save a copy of the offer. This offer is …

How to access U.S. Bank’s website during its outage

U.S. Bank customers are experiencing trouble accessing the bank’s site. The issue appears to be isolated to the home page, which usually redirects to usbank.com Visitors are being greeted with a white page with the error message that reads, “Byte Size of the object is zero.” While that page is inaccessible, users can their personal U.S. Bank accounts through They can also use the page’s menu to navigate to different sections of the …

Citi is practically giving away $200 for opening a checking account and using services like Zelle

Citi is offering some customers a $200 cash bonus for opening a checking account and receiving at least two “Enhanced Direct Deposits” totaling $1,000 or more within 90 days. The highlight of the offer is the easy bonus requirements which actually seem to promote the use of Zelle and other P2P services. “What counts as an Enhanced Direct Deposit? The Automated Clearing House (“ACH”) Network of payroll, pension, social security, government benefits and other payments to your checking, savings or MMA account” You might be skeptical and think that the “gotcha” is in the account maintenance …

PayPal notifies customers of data breach

On January 18, 2023, PayPal began notifying affected users of a credential stuffing attack. Credential stuffing occurs when stolen credentials are used to gain access to accounts. On December 20, 2022, PayPal confirmed that the data breach exposed the name, address, Social Security number, individual tax identification number, phone number, and/or date of birth of 34,942 PayPal users. PayPal became aware of the attack on December 8, 2022 and on the same day, terminated the unauthorized users’ access to PayPal systems. The company believes that the data breach occurred between December 6th and December 8th of …

More SkyOne Federal Credit Union bonus hiccups

In the last few days of 2022, SkyOne increased the payout of their checking, savings, and credit card bonuses. They changed a number of terms, including requiring members to maintain a balance of $1,000 for eight months instead of six months. However, SkyOne neglected to update the full terms to reflect the bonus payout timeframe. New members will be expecting to receive their bonuses within 180 days of opening their accounts. This is two month before they will have completed the bonus requirements. “Bonus earned is dependent upon the combination of opened accounts and will be …